Relief You Can Feel, Care You Can Trust
Simple products designed to restore comfort, improve flexibility & prevent everyday aches so you can move freely again
Frequently Asked Questions
How do Pain-Ease products work?
Our products are designed to target specific areas of discomfort to promote relief and recovery. For more details on specific products see the product page.
Are Pain-Ease products safe for daily use?
Customers have found pain relief with our products from regular use however individual results may vary. Our products should not be a substitute for medical treatment or seeing a medical professional.
Where are you located?
We are is located in Adelaide, South Australia
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at pain-ease.hello@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At Pain-Ease we want to help Aussie men and women feel good and move freely. Our aim is to provide effective, easy-to-use pain relief solutions that support comfort, mobility and a better quality of life every single day.
Fast, Free & Secure Shipping Australia Wide
You shouldn’t have to wait to feel better. That’s why we offer fast, free shipping on every order. So that your Pain-Ease order is delivered to your door sooner- so you can start living more comfortably.